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Return and Exchange Policy
  • At, we offer you a 10-day return policy. If you are not happy with any product or if there is a manufacturing defect, you can return the product within 10 days from the date of receipt.

  • All you need to do is fill up the form below and our customer service representative will get back to you on how to complete the process.

  • Once the product has been evaluated and it’s eligible for return, we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months.

  • Note : If you paid COD (Cash on Delivery), you will be given a refund in the form of CraftMiddleEast store credit.

Please note the following conditions must be met for us to be able to process a return successfully:

  • An item may only be returned within 10 days from the date you receive your product.

  • It must be in its original packaging along with its original tags and labels.

  • We do not offer direct exchange of any product. In such scenarios, your existing order will be cancelled and you will have to place a new order. You can also use the credit note to make the new purchase.

When you have received the item?

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